Ufone Self Service Kiosks Launched

Ufone GSM has substantially changed its image from the operator for the masses to being innovative. For the past few months, Ufone has introduced many innovative services in Pakistan. Ufone Self Service Kiosks is one such offer which gives makes it the first telecom operator in Pakistan to come up with this service. The service has initially been launched in the four main cities of Pakistan but will soon be expanded to all other cities of Pakistan. This service surely marks a step towards automation of customer service in Pakistan

The Ufone explains the purpose and objective of this service as following:

“Now no longer need to stand in queue while visiting our Customer Service centre for a scratch card, U Top Up or to pay your postpay bills, you can pay them right away at a Ufone self service kiosk placed at our service centers.”

The details of this service as to how it works are as following.

What does it do?

U Top Up:

Now all Ufone Prepaid customers can Top Up their accounts via these kiosks. You can buy prepaid credit simply by paying your desired credit amount directly into the Kiosk. Once your transaction is successful, you will receive an SMS confirmation.

Top Up options are available in a varied range between Rs.10, Rs.50, Rs.100, Rs.250 and Rs.500

Ufone Postpay bill payment:

Ufone kiosk provides you with a new billing option, now all Ufone Postpay customers can make their full or partial payment using our kiosk facility. The payment can be made either through Cash or by Credit Card (VISA and MasterCard). The kiosk will issue a receipt and furthermore payment acknowledgement is also done through SMS.

How does it work?

Customers will access the Kiosk via the touch screen, this will show the customer the two options of language.

	English
	Urd

Once customer will select the language, he/she will be given the following options

	Ufone Prepaid
	Ufone Postpay

If the customer selects Ufone Prepaid the following options will be displayed to the customer

	Enter mobile number.
	Enter Amount to pay.
	Enter the cash to the cash accepter.
	Collect the transaction receipt

If the customer selects Ufone Postpay the following options will be displayed to the customer.

	Enter mobile number.
	Total unbilled amount and minimum amount to pay will be displayed.
	Enter the amount to pay.
	Enter the cash to the cash accepter.
	Collect the transaction receipt.

Current Locations:

Currently Ufone self service Kiosk are deployed on the below mentioned customer care centers

Islamabad:

13B F-7 markaz Super Market Islamabad.

Rawalpindi:

Block 4B Sher Bagh business center satelite town commercial market.

Karachi:

Plot # BC-11, Block # 9, Mehmood Center, Clifton, Near Schon Circle.

Lahore:

Main Davis Road, Opposite Jung Building

Terms and Conditions:

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